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Truthful Transport Inc. auto shipping questions keep auto transport customers better informed.
Do you have questions about the shipment of your car? Truthful Transport is not your average auto shipping service. Here at Truthful Transport our trusted agents work seven days a week to make the transport of your car a safe and simple one. If you have questons or need a trusted and truthful auto transport quote Truthful Transport is always here to help. When you are ship a package you simply go to the shipping service ship the package and thats it. If you have a question than the sfaff is there to help. Truthful Transport knows that our customers don’t always have the time to call and ask questions or send an e-mail. Below you will find some of the questions that customers most commonly ask. Speak with an agent now call 855-744-7878 or e-mail   Truthful Transport - Commonly asked questions for the shipment of your vehicle
   How soon can you pickup my vehicle? Typically we can arrange for pickup of your vehicle within 2-3 days.    How long does car transport take?  It all  depends on how far your vehicle is being transported, time of year, demand on your desired route and weather. 1. East Coast to West Coast – takes approximately 7-14 days 2. Mid-West to East Coast – takes approximately 5-8 days 3. North to South – takes approximately 5-8 days    Can you arrange door to door service for my vehicle? Door to door service means that the auto transport carrier will pick up and make delivery of your vehicle as close to your designated destination as possible. Because of the size of the vehicles, however, please keep in mind that certain roads, bridges, overhangs, etc. may make door to door delivery impossible. But we will get as close as possible.    May I schedule a time for my vehicle to be picked up or delivered? If you contact us with sufficient notice, we will do our best to meet your particular needs; however, we cannot guarantee specific times or dates, since all carriers work within windows of availability (approximated delivery times).    Do I have to be present when you pickup and/or deliver my vehicle? If at all possible, we prefer that you are present when the vehicle is picked up and delivered to expedite a smooth hand-off.  If you cannot be present, please assign someone to represent you who is willing to sign a release form upon pick-up or delivery.    What is the best way to prepare my vehicle for transport?   1.     Take note of any damage. It doesn't hurt to take some quick photos of your car and any existing damage. 2.     Turn off all alarm systems. 3.     Remove personal belongings and any decorative items which are removable (i.e. spoiler, mirrors, fog lights). 4.     Secure all items that you are leaving in the car. 5.     Lower or remove antennas. 6.     Make a list of all secured items you have on/inside car so that you can quickly check your list upon pickup. 7.     Be sure to clean out your vehicle as well as possible. 8.     Using your car as a moving container (i.e. packing it with household items, is  not permitted). 9.     If your car is in working condition*, ensure that there is adequate antifreeze and gas, and that your battery is charged.    Can inoperable (non-working) vehicles be shipped? Yes. Inoperable or non-working vehicles can be shipped. Vehicles that are not in working condition should be brought to our attention with the necessary details so that we can make the appropriate arrangements to move your vehicle.    Can I ship items by putting them inside my vehicle? For the quickest pickup and delivery, we recommend you remove all items from your vehicle; however, should you decide to leave items in the vehicle, up to 100 lbs is allowed and all items must be secured. As an auto shipping broker, our designated carriers are only covered and permitted to ship your vehicle – there should be no boxes filled with personal property in your car. All auto transport carriers are regularly inspected at state borders by police and other government agents. Any violations to the above can result in a $10,000 penalty. Vehicle owners take full responsibility for any violations to the above policy and under no circumstances shall vehicle owners transport any illegal or hazardous substances. In the case that an owner violates any of these rules, the owner acknowledges that they may be subject to penalties, fines and/or imprisonment to the extent allowed by the applicable state laws.    Will my vehicle be insured in case something happens? All auto transport carriers must legally carry two types of insurance. Federal law (U.S. Department of Transportation) requires them to have a minimum of $750,000 worth of public liability insurance plus a minimum of $100,000 coverage for cargo (vehicles). Any damage to your vehicle will be covered by the insurance policy of the transport carrier designated to move your vehicle. Should something happen, please note that all deductibles are typically paid by the assigned contractor. Truthful Transport takes great care in picking our contractors to minimize the chance of damage to your vehicle.    What should I do if I notice damage upon delivery? Any damage should be noted upon delivery on your bill of lading and acknowledged by the driver. Call Truthful Transport immediately or within 24 hours, and we will assist you in any information you may need. Do note, however, that you must file your insurance claim directly with the designated carrier. Truthful Transport cannot do that for you.    Can I check on the status with respect to the delivery of my vehicle? Yes. Feel free to contact us by e-mail click Contact Us or Call 855-SHIP-TRU (855-744-7878) and we will gladly assist in getting you a delivery status on your vehicle as soon as possible to provide you peace of mind.    What forms of payment do you accept? Truthful Transport accepts Debit or Credit cards including: Visa and Master Card to reserve the space on the carrier for your vehicle. Upon delivery, we require the balance to be paid in the form of Cash, Money Order, or Cashier’s Check made payable to your driver.    Do you require my auto insurance policy information? Auto transport carriers are required to carry insurance and most carriers hold a minimum of $750,000 with a combined single incident and $250,000 per incident. This insurance is the only one you will file with should any damage happen to your vehicle, and you should never have to pay a deductible.    Can you supply proof of insurance for the carrier that will transport my vehicle? Yes. Simply request your Carriers Insurance Packet and we will provide the necessary documentation to you.    Why should I use a Transport Specialist? A Transport Specialist has many contacts within the industry and works with many reputable companies who may have special routes or special pricing. With a particular carrier, you are limited to that company and you will often receive biased information on their services. A good transport specialist can provide you with an upstanding carrier that will not only take care of your car, but provide you efficient service. The bottom line is that dealing with a transport specialist saves you more time and money than dealing directly with a single Carrier yourself.     Why does an SUV or Truck cost more to ship than a Car does? Shipments are based on weight and because every truck has a weight carrying limit those vehicles that weigh more will also cost more. Because of the weight difference in SUV's and Trucks, they will incur an extra fee.     What’s the best size carrier for my vehicle? For all practical purposes, the size of the carrier does not matter for most vehicles. (whether it holds 4 or 10 cars). However, if you are shipping a boat, heavy equipment, or a specialty item like a smoker grill a flat-bed or "low-boy" trailer would be best suited for this (Flat-Bed and Low-Boy trailers typically cost more since they move heavier weight cargo and fewer vehicles each time).
Here at Truthful Transport we work hard to provide informative answers to our customers. If you may have any questions or concerns that we have not addressed please feel free to click Contact Us
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